Vacancy: Sustainability and Support Intern, Lewisham

Job Details:

As part of the Health Foundation’s ‘Closing the Gap through Changing Relationships’ programme, we have been awarded a grant to work with practices to create a cultural and attitudinal shift to make online record access the norm. We are working in Lewisham to give patients access to their medical records online, offering support to signed-up patients and practices and working to see what helps and what gets in the way.

A position has arisen within the team for a ‘Sustainability and Support’ Intern. We require someone to work up to two days per week focusing on providing patient support using the Online Medical Record Platform. Reporting to the Research and Project Coordinator we require a confident, IT literate individual to perform the following tasks:

Follow up with new registrants to the system
Provide customer support
Log patient queries to report on new and on-going issues
Help with the formulation of recommendations

We are offering remuneration of £50 per day plus travel expenses and the opportunity to take part in a very exciting and current project in the Health Policy arena.

Job Description:

Location – Lewisham, SE London
Following up with new registrants to the system over the phone
Providing customer support
Logging patient queries to report on new and on-going issue
Help with the formulation of recommendations
Flexible hours
Length of contract – initial three month period, with the possibility of extension

Person Specification:

Confident – Essential
IT literate and able to pick-up and understand new software quickly – Essential
Able to communicate with a wide range of people – Essential
Analytical thinker – Essential
An understanding, acceptance and adherence to the need for strict confidentiality – Essential
Ability to use own judgement, resourcefulness and common sense – Essential
Ability to adapt to the changing needs of the project – Desirable
Experience of working in customer service – Desirable
A basic understanding of primary care – Desirable

Interview/Start Dates: To start mid/end January.

Job Contact:

For further information feel free to call Anna Burns on 07595 394 566 or email using the address below.

If you think you are suitable for the role, please send your CV and covering letter detailing how you meet the person specification to anna.burns@nhs.net.